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Medipense Limited Warranty

Medipense Limited Warranty

For RxPense branded products only.


MEDIPENSE warrantyIMPORTANT: BY USING YOUR RXPENSE BRANDED PRODUCT (THE “PRODUCT”), YOU AGREE TO BE BOUND BY THE TERMS OF THE MEDIPENSE (1) YEAR LIMITED WARRANTY AS SET OUT BELOW.

DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THIS LIMITED WARRANTY. IF  YOU  DO  NOT  AGREE  TO  THE  TERMS  OF  THIS  LIMITED  WARRANTY,  DO  NOT  USE  THE PRODUCT  AND  RETURN  IT  TO THE AUTHORIZED DISTRIBUTOR WHERE YOU PURCHASED IT FOR A REFUND.

HOW CONSUMER LAW RELATES TO THIS LIMITED WARRANTY

THIS  LIMITED  WARRANTY  GIVES  YOU  SPECIFIC  LEGAL  RIGHTS  AND  YOU  MAY  ALSO  HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE).  OTHER THAN AS PERMITTED BY LAW, WE DO NOT EXCLUDE, LIMIT, OR SUSPEND OTHER RIGHTS YOU MAY  HAVE,  INCLUDING  THOSE  THAT  MAY  ARISE  FROM  THE  NONCONFORMITY  OF  A  SALES CONTRACT.  FOR  A  FULL  UNDERSTANDING  OF  YOUR  RIGHTS,  YOU  SHOULD  CONSULT  THE LAWS OF YOUR COUNTRY, PROVINCE, OR STATE.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT  PERMITTED BY LAW, THIS WARRANTY  AND THE REMEDIES SET  FORTH  ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL,  WRITTEN,  STATUTORY,  EXPRESS  OR  IMPLIED.  MEDIPENSE  DISCLAIMS  ALL  STATUTORY  AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED,  MEDIPENSE  LIMITS  THE  DURATION  AND  REMEDIES  OF  SUCH  WARRANTIES  TO  THE DURATION   OF   THIS   EXPRESS   WARRANTY   AND,   AT   MEDIPENSE’s   OPTION,   THE   REPAIR   OR REPLACEMENT  SERVICES DESCRIBED BELOW. SOME COUNTRIES, PROVINCES,  AND STATES DO  NOT  ALLOW  LIMITATIONS  ON  HOW  LONG  AN  IMPLIED  WARRANTY  (OR  CONDITION)  MAY LAST SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

WHO MAY USE THIS WARRANTY?

Medipense Inc., 9145 rue Boivin, LaSalle, QC, Canada H8R 2E5 (“we” or “Medipense”), extend this limited warranty only to the original end user of the Product (“you”). It does not extend to any subsequent owner or other transferee of the Product.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers any defects or malfunctions in the Product for the Warranty Period.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized  repair;  (g)  normal  wear  and  tear;  (h)  external  causes  such  as  accidents,  abuse,  or  other actions or events beyond  our reasonable control; or  (i) use with a  third-party component or product that does     not     meet     the     Product’s     specifications.   This limited warranty does not apply if (i) any serial number has been removed or defaced from the Product; or (ii) if Medipense receives information from relevant public authorities that the  Product  has  been  stolen  or  if  you  are  unable  to  deactivate passcode-enabled or  other security measures designed to prevent unauthorized access to the Product, and you cannot prove in any way that you are the authorized user of the Product (e.g., by presenting proof of purchase).   This limited warranty also does not cover any data breach or damages resulting from the access or use of information transmitted or received using your username and password for use with the Product, with or without your knowledge or consent.

IMPORTANT RESTRICTION FOR SERVICE

Medipense may restrict  warranty service for  the  Product to the country where  Medipense  or its  authorized  distributor originally sold the Product.

YOUR RESPONSIBILITIES

Before receiving warranty service, Medipense or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues, and follow Medipense’s procedures for obtaining  warranty  service.  Before  submitting  the  Product  for  warranty  service,  you  should  disable  all security passwords.

Following warranty service, the Product or a replacement device will be returned to you as the Product was configured  when  originally  purchased,  subject  to  applicable  updates.   Medipense  may  install  system  software updates as part of warranty service that will prevent the Product from reverting to an earlier version of the system software.

Important: Do not access the internal components of the Product. Opening the Product may cause damage that is not covered by this limited warranty. Only Medipense or an Medipense-authorized service provider should perform service on the Product.

This limited warranty does not apply to any non-Medipense branded hardware products or any software, even if packaged or sold with Medipense hardware. Manufacturers, suppliers, or publishers, other than Medipense, may provide their own warranties to you – please contact them for further information. Software distributed by Medipense with or  without  the  Product  is  not  covered  by  this  limited  warranty.  Please  refer  to  the  licensing  agreement accompanying the software for details of your rights with respect to its use. Medipense does not warrant that the operation of the Product will be uninterrupted or error-free. Medipense is not responsible for damage arising from failure to follow instructions relating to the Product’s use.

WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date of your purchase and lasts for one year (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the Product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

EXTENTIONS OF WARRANTY

This limited warranty period may be extended by purchasing an additional extended warranty protection plan. The price and availability of this extended plan vary by country and location. Ask your sales representation for additional details.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective Product during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such Product (or the defective part) free of charge, or (b) refund the purchase price of the Product. We will also pay for shipping and handling fees to return the repaired or replacement Product to you if we elect to repair or replace the defective Product.

Medipense  may  request  that  you  replace  certain  user-installable  parts  on  the  Product.  A  replacement  part  or Product, including a user-installable part that has been installed in accordance with instructions provided by Medipense, assumes the remaining term of this limited warranty. When the Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Medipense property.

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must call Customer Service OR complete a Support Request Form online during the Warranty Period to obtain a Return Merchandise Authorization (“RMA”) number. No warranty service will be provided without an RMA number.

LIMITATION OF WARRANTIES AND LIABILITY

THE  REMEDIES  DESCRIBED  ABOVE  ARE  YOUR  SOLE  AND  EXCLUSIVE  REMEDIES  AND  OUR ENTIRE  LIABILITY  FOR  ANY  BREACH  OF  THIS  LIMITED  WARRANTY.  MEDIPENSE  DISCLAIMS  ALL STATUTORY  AND  IMPLIED  WARRANTIES,  INCLUDING  WITHOUT  LIMITATION, WARRANTIES  OF MERCHANTABILITY AND FITNESS FOR  A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN  OR  LATENT  DEFECTS,  TO  THE  EXTENT  PERMITTED  BY  LAW.  IN  SO  FAR  AS  SUCH WARRANTIES CANNOT BE DISCLAIMED, MEDIPENSE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY  AND,  AT  MEDIPENSE’s OPTION, THE REPAIR OR REPLACEMENT  SERVICES DESCRIBED BELOW. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR   SHALL   WE   UNDER   ANY   CIRCUMSTANCES   BE   LIABLE   FOR   ANY   CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME  COUNTRIES,  PROVINCES,  AND  STATES  DO  NOT  ALLOW  CERTAIN  EXCLUSIONS  OR LIMITATIONS     OF     STATUTORY     AND     IMPLIED     WARRANTIES     OR     INCIDENTAL     AND CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

GENERAL

No Medipense reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited  warranty.  If  any  term  is  held  to  be  illegal  or  unenforceable,  the  legality  or  enforceability  of  the remaining terms shall not be affected or impaired. This limited warranty is governed by and construed under the  laws  of  the  country  in  which  the  Product  purchase  took  place.  Medipense  or  its  successor  in  title  is  the warrantor under this limited warranty.

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